Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about new casinos not on GamStop for UK readers. We are a publisher, not an operator: we do not hold your funds, run accounts, process withdrawals or have access to any casino's back office. If your money is sitting in a casino account, the casino is the party you need — but we can usually tell you what to ask them and in what order.
Email us and what to include
Email is the only channel we run, and it reaches an editor rather than a queue. Write to us at [email protected]. We aim to reply within two working days; corrections that affect a live review get looked at sooner.
A message we can act on usually contains four things:
- The casino name exactly as it appears on the site, and the page on imperialsiam.com you were reading.
- What you were told, and where — bonus terms page, live chat transcript, email confirmation, or on-site banner.
- Dates, written in UK format (for example 14/03/2026), especially for deposits, verification requests and withdrawal requests.
- What you would like corrected or clarified.
Please do not send us passwords, full card numbers, or scans of your passport or driving licence. We never need them, and no legitimate publisher will ask you for them.
Where commercial relationships sit
Some of the casino links on this site are commercial, and we may earn a commission if you open an account through them. That arrangement pays for the research; it does not buy a position in our rankings, and it does not stop us publishing a drawback. If you think a review reads more favourably than the operator's actual terms justify, that is exactly the sort of message we want. Say which clause you think we have under-reported and we will check the current terms and date the change.
Questions we get most about the casinos we list
The three highest-ranked operators in our current top list generate most of the enquiries, largely because their headline bonuses are the largest. Here is what we can usefully tell you about each before you write in.
Betmica — the biggest headline number, and the longest terms to read
Betmica sits at the top of our list with an editorial rating of 10.0, and it is on this page because most contact enquiries we receive name it. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. That percentage is a match on your own deposit, not money handed over: to approach the ceiling you would have to deposit a substantial sum of your own. Before claiming, check the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window, and whether winnings from the bonus are capped at a fixed cash-out figure. Limitation: the size of the offer is exactly what makes the wagering obligation large in absolute terms, and a large bonus balance is the slowest kind to clear. Readers who plan small, occasional deposits often get better value declining it.
Kikibet — a slots-weighted package with a currency detail worth checking
Kikibet (rated 9.9) appears here because its advertised 350% up to 5,555 £ and 300 free spins is quoted in pounds, which matters to UK readers comparing like with like. Ask before depositing whether your account is genuinely held in GBP or converted at the operator's rate, because conversion on both deposit and withdrawal can quietly cost you more than any payment fee. Free spins normally carry their own separate wagering terms and a fixed spin value. Limitation: spin-heavy packages tend to restrict eligible games to a small set of titles, so the spins are worth less than the count suggests.
Betninja — a flatter, more readable offer
Betninja (rated 9.9) is included because its £1,000 bonus and 100 free spins for new players is a fixed-cash structure rather than a percentage, which is easier to compare against wagering requirements. Enquiries about this one usually concern qualifying deposits and whether the spins release in one block or daily tranches — check the terms, as staged releases mean the expiry clock can run out before you have used them. Limitation: a smaller ceiling than the offers above it, which will not suit readers chasing the largest match, and the usual caveat that eligible games and maximum bonus bets are restricted while the bonus is live.
Comparing the headline offers before you write in
All figures below are the operators' own advertised offers as at 2026, not verified outcomes, and every one is subject to the casino's published terms.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to 5,555 £ + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins, new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our own editorial scores based on documented research, not customer review averages. Offers quoted in euros or dollars imply currency conversion for a UK player; our guide to trusted non GamStop casinos goes into how we weigh that.
Money questions we can and cannot answer
We can explain how the mechanics generally work. We cannot see your account, chase a payment or override a decision.
- Costs of taking part — minimum deposits at offshore casinos commonly sit in the £10–£20 range, but each operator sets its own and bonus-qualifying minimums are often higher than the account minimum. Check both numbers.
- Paying in — debit cards, bank transfer, e-wallets and cryptocurrency are the usual routes. PayPal is rarely available at casinos outside the Great Britain licensing regime; verify on the cashier page rather than assuming. Paysafe-style vouchers are offered by some operators but typically cannot be used for withdrawals.
- Getting paid — e-wallets and crypto are usually the quickest, card and bank transfer slower. Advertised processing times describe the operator's internal approval step, not the time your bank takes afterwards.
- Fees and conversion — some sites charge per withdrawal, some charge after a set number of free withdrawals per month, and a euro or dollar account will apply an exchange rate in both directions. Those costs are easy to miss and can exceed a stated fee.
- Limits — daily, weekly and monthly withdrawal caps are common, and a large win can be paid in instalments. Read the cap before, not after, a big result.
- Verification — expect KYC identity checks and, for larger sums, source-of-funds documentation. Submitting documents early usually shortens the wait.
If a withdrawal has stalled, email the casino first and ask in writing which specific document or check is outstanding. Keep the reply. If it goes nowhere, the operator's licensing body runs the complaints route, and we can point you to the right escalation path if you tell us which licence the site holds.
Which games and betting markets our reviews cover
So you know what our editors can speak to, our research covers slots (including progressive jackpots, RTP figures as published by the provider, and volatility), table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, and mobile play in the browser. We look at which software providers supply each site, because the provider mix tells you more about game quality than a headline count does. We do not publish catalogue totals we cannot verify.
Many of the same operators also run a sportsbook beside the casino, and that is a different product with different rules: pre-match and in-play betting, accumulators, bet builders, cash-out, esports markets, and sports free bets that carry minimum qualifying odds — often around 1.80 in decimal terms, though it varies. Casino bonuses and sports free bets are almost never interchangeable even where the site uses a shared wallet, so check which balance a promotion applies to before you stake it.
Eligibility, licensing and what that means for you
You must be 18 or over to gamble. Casinos not on GamStop are not licensed by the UK Gambling Commission; they operate under overseas licences, Curaçao being the most common. That distinction matters, and accepting British customers is not the same thing as being authorised to serve them. The practical consequences: GamStop self-exclusion does not reach these sites, the Commission's dispute and consumer-protection framework does not apply to them, and any complaint goes to the overseas regulator instead. Deposit and loss limits, account self-exclusion and reality checks may still be offered, but they are the operator's own tools rather than a statutory requirement. GAMSTOP itself covers operators licensed in Great Britain, and registration runs for a chosen period of six months, one year or five years.
If you registered with GAMSTOP and are looking for ways around it, please treat that as a signal rather than a hurdle. Independent, free and confidential help is available from GamCare on 0808 8020 133, the National Gambling Helpline, 24 hours a day. Device-level blocking software is another option that works regardless of where a site is licensed. We will always answer a message about support routes before one about a bonus.
Press, corrections and partnership enquiries
Operators and affiliate managers are welcome to write in, and the same address works. We will consider a site for review on its merits. We will not remove a documented drawback, publish supplied copy as editorial, or agree a rating in advance. If you are a reader who thinks a rating is wrong, tell us what you have seen — dated evidence from the operator's own terms carries more weight with us than anything else.
Our facts are checked as at 23/09/2026 by Abigail Westcott. Terms at offshore casinos change without notice, so if something on the page no longer matches what the operator shows you, that is worth an email. Take your time, compare the terms rather than the headline percentages, and only stake money you are prepared to lose.